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Help and FAQs

Welcome to our Help and FAQs page. The help and FAQs page is here to give you help and advice, to make sure you get the best possible experience while using TicketShout, as well as answering some of the most asked questions about the TicketShout service.

FAQs

Frequently Asked Quesitons



Below is a list of questions and answers that has been produced from question our customers have asked and feeback we have recived from out partners.

Why is the price on the ticket not the same as the price i paid?


Tickets to soldout events have a higher market value then tickets that are still available from the box office, TicketShout provides an marketplace for consumers to sell there tickets, there for the prices of tickets represent the price the seller wants for the tickets and not the tickets face value.

Why are there diffrent prices for the same ticket?


Tickets are priced individualy by the ticket sellers at the price the want for the ticket. However as TicketShout is an open market place ticket sellers are encouraged to keep there prices low inorder to remain competitive.

How will my tickets be delivered?


All tickets delivered within the UK will be dispatched by Royal Mail Special Delivery, while all internationaly orders will be delivered by FedEx or UPS. Please beaware in the event that your tickets are lost by the delivery company TicketShout can not be held liable if there are any problems in the delivery of you tickets please contact our customer service department as soon as possible.

What methods of payment do TicketShout except?


TicketShout excepts all major credit cards as well as paypal and google checkout payments. For more information on google checkout or paypal please click the relavant link below.

What is your refund policy?


Once order have been submitted to TicketShout they can not be refunded, exchanged or canceled. The reason for our refund policy is that once an order has been submitted we guarantee our sellers that the transaction has taken place and that they are now able to dispatch the tickets for this reason we ask that you are sure that you want the tickets before you order them.

Help and Advice

Javascipt



Ticketshout uses javascript to perform tasks to improve our service if you are having problems it maybe that javascript is disabled on your browser.
Please find below guides on how to enable javascript in the most popular browsers if you do not see your browser and are still having problem please contact our support team at

support@ticketshout.com

How to enable javascript in Internet Explorer


iejava1   iejava2  
1) Open Internet Explorer.
2) On the Tools menu, click Internet Options.
3) On the Security tab, click Internet.
4) Click Custom Level. (Fig.1)
5) Scroll down to Active scripting.
6) Click Enable (or Prompt). (Fig.2)
7) Click OK.
8) Click Yes.
9) Click OK.
 
How to enable javascript in FireFox


firefoxjava
1) Open Firefox.
2) On the Tools menu, click Options.
3) Click on the Content icon.
4) Check the box next to Enable JavaScript.
5) Click OK.


Cookies



Ticketshout also uses cookies to provide our customers with a more personalized experience while Ticketshout will still work without cookies being enabled it is recommed that you enable them, please see below for details on how to do this in the current major browsers. Again if you are still having problem please email our support to whom will be happy to help you on

support@ticketshout.com

Enable Cookie in Mozilla Firefox


1) Go to the "Tools" menu.
2) Select "Options".
3) Select the "Privacy" icon in the left panel.
4) Check the box corresponding to "Allow sites to set cookies".
5) Click "OK" to save changes.

Enable Cookie in Netscape 7.1/Mozilla 5.0


1) Select "Preferences" from the Edit menu.
2) Click on the arrow next to "Privacy & Security" in the scrolling window to expand.
3) Under "Privacy & Security", select "Cookies."
4) Select "Enable all cookies".
5) Click "OK".

Enable Cookie in Microsoft Internet Explorer 6.0+


1) Select "Internet Options" from the Tools menu.
2) Click on the "Privacy" tab.
3) Click the "Default" button (or manually slide the bar down to "Medium") under "Settings".
4) Click "OK".

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